Thank you for visiting our Web Site, Please see below details of our conditions:

By submitting an order on the website, I have understood that we serve customers ONLY in the following areas:


PR4-(South of the Ribble Estuary Only)
***Frozzys Frozen Yogurts - Mainland UK Only***
*The above list is reviewed and updated regularly

We are not liable for any inconvenience caused as a result of orders placed outside of our service locations. (Mail Order Frozzy Frozen Yogurts are excluded from this stated term)  We are not liable for charges levied upon your account including but not limited to refunds, chargebacks etc for orders placed outside of our service locations. Pet Truck will seek to recoup costs charged as a result of incorrectly placed orders, or orders placed outside of our serviced locations where transaction charges have been levied upon us including but not limited to refunds, chargebacks et al.

Prices are subject to change at any time. Should a product’s price or description be incorrectly listed we shall have the right not to supply the products at the incorrect price.

All content included on this site including images, text and logos are the property of Pet Truck Ltd its suppliers of content.

Minimum order is £10.00.....Via the Web Site.
No delivery charges.
Roadside purchases...NO minimum order with stocked items in the Pet Truck Vehicle.
Mail Order for FROZZYS has postage included...Mainland ONLY....Other areas will incur additional carriage. Contact Pet Tuck Ltd for additional charges that may apply.

All prices are inclusive of VAT at 20% where applicable.

Should any item ordered not be available or out of stock then Pet Truck Ltd will endeavor to contact the customer prior to processing the order and a alternative delivery date / product if possible will be offered. 

Lily's Kitchen Trial Dog Food Packs

Pet Truck Ltd want to encourage pet owners to feed a more nutritional food to your pet, Lily's Kitchen meets that requirement. To enable every customer to try a proper, quality food we have generated a range of trial packs, however to ensure fair trading conditions the following Terms & Conditions are specific to Lily's Kitchen Trial Packs Only:
Only 1 individual pack per household will be processed and delivered by Pet Truck Ltd (maximum 4 Individual packs -1 Starter Pack, 1 Standard Pack, 1 Grain Free Pack,1 Puppy Pack) Only. Any order that is paid by Card / Paypal via the Web Site Shopping Cart that do not meet these terms & conditions will be changed to the NORMAL PRICE of the products to the sum of the order. We will discuss a change to any order prior to acceptance as long as a contact number has been included with the order details. If no contact number is included a maxiumum of 2 emails will be sent, if after the above attempts have not concluded a resolution then a Refund  / Costs will be taken under the terms stated in the full T&C's.   



All frozen orders are despatched in our special insulated boxes to ensure they reach you in prime condition and still firmly frozen. During warmer months and delivering to locations where transit times are longer, the products could arrive partially thawed. This does not in any way affect the quality of the products....ALL PRODUCTS MUST BE PLACED IN A DOMESTIC FREEZER FOR MINIMUM 12HRS BEFORE OFFERING TO YOUR PET, because of this we cannot accept complaints based on this.

PLEASE NOTE: Any changes in delivery day must be communicated through Pet Truck Ltd and not through the courier. DISPATCH is only arranged on the following days: Monday,Tuesday,Wednesday & Thursday.......Orders received outside of the stated days will be processed the next Monday / Tuesday. Should you wish to amend the delivery day, please call us on 01772 466817.

Payment MUST be made via PAYPAL /WORLDPAY at the checkout...No orders will be processed until authorised.

ALL orders MUST include a MOBILE and / or LANDLINE number at the checkout...Pet Truck Ltd will not dispatch orders until contact is made (Text-Person/Person) to ensure delivery is acceptable.

Royal Mail will notify Pet Truck Ltd when delivery has been made....ALL dispatch & delivery details will be recorded by Pet Truck Ltd. Customers that request leaving parcel with neighbours or a safe location do so at thier own risk and Pet Truck Ltd cannot accept responsibilty for product quality. Details will be sent with the parcel to ensure quality is maintained.

Should any item not meet your expectation that Pet Truck Ltd has delivered, then please contact us to discuss the issue and we will Endeavour to replace at no cost to you. (Foods must be in their original packaging and contain over 75% of the original Nett w/t). (Excluding Frozzys Frozen Yogurts).

This is a secure on-line site and therefore all payments made by credit or debit card are fully encrypted and secure.


Pet Truck Ltd
Danes Close
Tel 01772 466817